Terms & Conditions

Shipping

UK DELIVERIES

All orders are shipped via Royal Mail or DPD (Next day delivery). You will be emailed with shipping confirmation once we start to process your order. A tracking code will be provided with a link to the service used. Please ensure you have given an active email address or phone number to receive updates on your order.

Our Standard Delivery is £4.25. This is a 1st class service. Please allow up to 10 working days for this to arrive.

DPD Next day delivery £5.50. Orders must be placed before 12pm Monday - Thursday. Orders placed after 12pm will be shipped the following working day.

Please allow extra time for your order to arrive as there are still delays due to covid. We are not responsible for delays or stolen orders.

Next Day Delivery is not available on pre ordered items such as, Phone cases, Pre ordered items and customised items such as I.D Tags.

I.D Tags are shipped direct from our supplier, these are not available for next day delivery.

Phone cases will be shipped by the selected service when we have received them from our manufacturer. These are also made to order.

WE ARE UNABLE TO COMBINE ORDERS.

INTERNATIONAL ORDERS

We ship via Royal Mail tracked service, this will update on its route to the customer. Please allow extra time for your order to arrive as there are still delays due to covid.

Shipping is calculated at the checkout for orders shipped outside of the uk, based on weight and country.

Please keep an eye on your orders tracking as if you have had an attempted delivery and do not collect within the local couriers time frame the order will be shipped back to us. This will result in further charges for a re ship of your order or the items from your order being refunded and cancelled.

We are not responsible for any customs or tax charges for orders outside of the uk.

Please ensure you leave an email address on completing your order as you may not receive your confirmation / processing email to say your order is on route to you.

MISSING ORDERS

We are not responsible for delays or stolen orders. Please contact Royal Mail with enquiries to missing orders. If they have been shipped back to us due to an insufficient address we will be able to re send this out to you but the postage will need to be repaid and a reliable address used.

NO SHIPPING COSTS ARE REFUNDED AT ANY TIME.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

We are not able to cover the costs of tax/charges.

International Customs tax/charges are not within our control so you may be required to pay this depending on your location.

Payment options

Secure options

Pay with Visa
Pay with Master Card
Pay with American Express
Pay with Discover
Pay with PayPal
Buy with Apple Pay

Returns

We gladly accept returns

You must return items back to us within: 14 days of delivery

We don’t accept exchanges or cancellations on custom orders such as I.D Tags and Phone Cases

But please contact us if you have any problems with your order.

The following items can’t be returned.

Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for:

Custom or personalised orders
Phone Cases
Pre ordered Human Apparel
I.D Tags
Final Sale / Seconds

If you need to swap a size in your current order that has NOT been shipped yet please email us to do so via

Enquiries@pawsompawsboutique.co.uk

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Items returned must be received back to us in a saleable condition.

ITEMS MUST BE FREE OF ANY HUMAN/DOG HAIR, MARKS/STAINS & WITH TAGS STILL ATTACHED.

ITEMS NOT IN PERFECT CONDITION WILL RECEIVE A CREDIT NOTE.

Privacy policy

Dog Accessory Disclaimer

NO ACCESSORY is indestructible, please always check your dogs accessories for wear and tear. It is the customers responsibility to determine the suitability of the product for their pet.

Our Dog accessories are suitable and sturdy for every day use however we do not recommend for dogs with behaviour issues or are overly aggressive. Our products are suitable for domestic dogs. We do not refund or replace for general wear and tear of a product, only genuine faults will be resolved after inspection. We do not guarantee any protection from our items and owners are responsible for any damage created to the products from misuse, or damage created by your dog on walks or from unsafe storage of products.

Print colour may vary across the full range due to different fabrics used for each item. Designs are made as a repeat pattern so each harness will be unique. All designs are copyrighted.

Owners must ensure they have purchased the correct size for their dog by using the size guides available. We are not responsible for the incorrect size being purchased, Dogs harnesses must fit at the neck and chest to be suitable. We are unable to alter harnesses and items to requirements.

We do not recommend our harnesses for dogs that are excessive pullers this will eventually cause tears in the item making it not fit for purpose.

We recommend hand washing and never washing above 40 degrees as this will cause shrinkage. Products should be left flat to dry (never put accessories in the drier due to plastic features, this may also cause shrinking)

We will only use your shipping and billing address, and contact information

To communicate with you about your order
To fulfill your order
For legal reasons (like paying taxes)