Refund policy

We have a 14 Day return policy, which means that you have 14 days after receiving your order to send your return. 

If you have placed an order through TikTok, you must request a return via TikTok Shop before returning any items to us. This allows us to process your refund as soon as it arrives back with us. 

To be eligible for a refund, your item(s) must be unused, unworn, unwashed and in the same condition that you received it. Sale or seconds items cannot be returned. 

We recommend that you carefully try new items indoors, just in case you need to return them. 

We offer two options for returns:

1. USE OUR SIMPLE ONLINE RETURNS PORTAL:

1. Enter your email address and order number

2. Choose which products you are returning and the reason why

3. Print your returns label at your nearest returns depot

2. OUR SIMPLE 3 STEP RETURNS PROCESS:

1. Pop your item(s) in a packaging bag with your packing slip. Please make a note of which items you are returning and why. 

2. Post back to our HQ (we advise you use a tracked service):

Pawsome Paws Boutique,
Unit 18 Pavilion Business Park,
Royd's Hall Road
LS12 6AJ.  

3. You will receive an automatic email notification from our website once your return has been received and your refund has been approved. If there are any issues with your return, our customer service team will make contact with you. We aim to process returns within 5 working days.

Faulty/damaged items
Please inspect the items upon receiving your order and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions/non-returnable items
We do not offer returns or refunds on custom/pre-ordered items such as I.D. tags, phone cases or pre-ordered apparel as these are made to order items. Sale/seconds & sample items are NON-returnable, the price reflects this on all items. All sale items are final sale and non-returnable/refundable.

Exchanges
Unfortunately, we do not currently offer exchanges. You are welcome to return any unwanted items and make a separate purchase for the new item/s.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus any postage costs. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you receive a free gift with your order and return any of the items, the free gift must be returned too. If it is not returned, the cost of the free gift will be deducted from your refund.

You can always contact us with any returns queries at hello@pawsomepawsboutique.co.uk.