How do I view my point balance?

Your point balance can be viewed at the top of your Pawsome Points page.

How do I redeem my points?

Visit your Pawsome Points page and select the tab called Rewards. Here you’ll see all the rewards that are available to your Tier. If you have enough points, you can redeem them for a reward.

Is there a limit to the number of points I can earn?

No. Go ahead and earn as many as you can!

What do the 'approved', 'pending' and 'cancelled' statuses mean?

Approved: These points can be redeemed on rewards immediately.
Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals.
Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled).

What happens if a friend I refer cancels or returns their order?

Your pending points will become cancelled and will be removed from your account.

Why did my account balance go down?

You, or someone you referred, cancelled or returned a purchase.

I completed an activity but didn't earn points!

It can sometimes take a few minutes for us to process your activity and provide your points.

Why can’t I add my free product reward to my cart?

For free product rewards, you must have at least one paid item in your cart prior to adding the free product.

I clicked Redeem on my reward but don’t want to use it right now. What do I do?

All of the rewards you have clicked 'Redeem' on but have not yet used can be viewed at the top of your Pawsome Points page. From here, you can then choose to redeem them.

How do I leave the program?

If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll un-enroll you and you will lose any points you have accrued.

What happens if I leave and decide to join again?

Just contact us and we'll re-enroll you. However, your point total will begin from zero.